[{"data":1,"prerenderedAt":755},["ShallowReactive",2],{"/en-us/blog/remote-communication":3,"navigation-en-us":32,"banner-en-us":460,"footer-en-us":477,"GitLab":722,"next-steps-en-us":735,"footer-source-/en-us/blog/remote-communication/":750},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"seo":8,"content":16,"config":22,"_id":25,"_type":26,"title":27,"_source":28,"_file":29,"_stem":30,"_extension":31},"/en-us/blog/remote-communication","blog",false,"",{"title":9,"description":10,"ogTitle":9,"ogDescription":10,"noIndex":6,"ogImage":11,"ogUrl":12,"ogSiteName":13,"ogType":14,"canonicalUrls":12,"schema":15},"To Work Remotely You Need: Wifi & Good Communication Habits","In this post, we’re looking at how solid communication can be implemented as in a set of rules, like we have here at Gitlab","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749684641/Blog/Hero%20Images/phones.jpg","https://about.gitlab.com/blog/remote-communication","https://about.gitlab.com","article","\n                        {\n        \"@context\": \"https://schema.org\",\n        \"@type\": \"Article\",\n        \"headline\": \"To Work Remotely You Need: Wifi & Good Communication Habits\",\n        \"author\": [{\"@type\":\"Person\",\"name\":\"GitLab\"}],\n        \"datePublished\": \"2016-03-23\",\n      }",{"title":9,"description":10,"authors":17,"heroImage":11,"date":19,"body":20,"category":21},[18],"GitLab","2016-03-23","\n\nCommunicating clearly is important in almost every profession, but if you work\nremotely (or if you hope to integrate remote working into your company culture),\nit’s indispensable. In this post, we’re looking at how solid communication can be\nimplemented—as in a set of rules, [like we have here at Gitlab][handbook]—and\nwhy you should think about doing just that.\n\n\u003C!-- more -->\n\n## Asynchronous Communication, So Everyone Can Focus\n\n[“Asynchronous communication”](https://handbook.gitlab.com/handbook/company/culture/all-remote/asynchronous/) means we’re all getting information from each other\nat a time when we can handle it—usually not “live.” This is important for the\nvery simple reason that most programmers need head space to focus on what we do.\nYou can minimize interruption by setting up a “preference list” for how to contact\nyour remote team. At GitLab, issues are most preferred, then email, then chat.\n\nAsynchronous also refers to the fact that you’re not expected to immediately\nrespond if, for example, a colleague or even your boss emails you on the weekend.\nJust reply on Monday. Likewise, if something is urgent, we encourage team members\nto go ahead and ping someone on chat whenever—that’s how we know it’s urgent.\n\n## Go Public, Not Private\n\nWe find that our team functions most smoothly when people ask a lot of questions,\nand open those questions out to everyone. This means going via issues or public\nchat channels versus person-to-person emails or private messages. Why? Because\nthen you get answers faster, and also this way everyone sees the answer – which\nsaves time for the team in the long run, because that question was bound to come\nup again.\n\nIf you urgently need an answer from one person (and you know that person is the\n  one with the answer you need) mention them by name. This still gives others\n  the opportunity to learn and chime in.\n\n## One Thing at a Time\n\nOne thing that happens a lot is that someone will pack several questions into a\nsingle email, and then something in that email (or post, or whatever) gets\nforgotten about and isn’t ever resolved, or there’s a big delay on one item\nthat affects everything else. This is one way things fall through the cracks.\n\nTo keep that to a minimum, we ask our team to stick to one question or problem\nper email/issue. This also makes it easier to search for issues in your comms\narchives.\n\n## Links! Links!\n\nIf you mention something like a website or document in your message to the team,\nif possible include a link. This shortens the time it will take for people to\nfind that item, and it decreases opportunities for confusion.\n\n## Reply UNTIL IT’S DONE.\n\nWe always reply to emails, even when no action is needed, just to let the other\nperson know the email was received. A thread is considered finished for us when\nthere’s a single word reply, like “ok” or “thanks” or “done.”\n\n## Be a Human\n\nObviously all these rules can seem, eh, a little robotic at first. It’s also\nimportant to actually be a human being, not just disembodied text. If you’re on\nvideo chat—which you can and should do, especially if you find you’re going back\nand forth over chat—have your kid/wife/husband/etc. pop their head in and say\nhello, because this is one of the great perks of remote working! Also this way\neveryone knows you’re not AI.\n\n\u003Cblockquote class=\"twitter-tweet\" data-lang=\"en\">\u003Cp lang=\"en\" dir=\"ltr\">I really want to thank \u003Ca href=\"https://twitter.com/gitlab\">@gitlab\u003C/a> for this document, the communications section is changing how I lead.\u003Ca href=\"https://t.co/Bsvzpon0pE\">https://t.co/Bsvzpon0pE\u003C/a>\u003C/p>— Jesse Noller (@jessenoller) \u003Ca href=\"https://twitter.com/jessenoller/status/710220595963645952\">March 16, 2016\u003C/a>\u003C/blockquote>\n\u003Cscript async src=\"//platform.twitter.com/widgets.js\" charset=\"utf-8\">\u003C/script>\n\nAlso, say thanks to your coworkers to let them know that you know THEY’RE human,\ntoo! We have a “Thanks” chat channel just for this purpose, where we ask GitLab\nemployees to mention each other by name and say thanks for specific things.\nIt just makes things nicer.\n\nHave an idea for something we missed? Mention it in comments. Also feel free to\nsteal our entire [communications handbook][handbook]. That’s why we put it online!\n\n[handbook]: https://handbook.gitlab.com/handbook/communication/\n","culture",{"slug":23,"featured":6,"template":24},"remote-communication","BlogPost","content:en-us:blog:remote-communication.yml","yaml","Remote Communication","content","en-us/blog/remote-communication.yml","en-us/blog/remote-communication","yml",{"_path":33,"_dir":34,"_draft":6,"_partial":6,"_locale":7,"data":35,"_id":456,"_type":26,"title":457,"_source":28,"_file":458,"_stem":459,"_extension":31},"/shared/en-us/main-navigation","en-us",{"logo":36,"freeTrial":41,"sales":46,"login":51,"items":56,"search":387,"minimal":418,"duo":437,"pricingDeployment":446},{"config":37},{"href":38,"dataGaName":39,"dataGaLocation":40},"/","gitlab logo","header",{"text":42,"config":43},"Get free trial",{"href":44,"dataGaName":45,"dataGaLocation":40},"https://gitlab.com/-/trial_registrations/new?glm_source=about.gitlab.com&glm_content=default-saas-trial/","free trial",{"text":47,"config":48},"Talk to 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